Xact Software is a leading provider in innovative CRM solutions for small-to-medium businesses around the world.
With over 10 years’ experience in the field of CRM, Xact Software are experts in this field. We recognise the importance for businesses to effectively and efficiently manage interactions, and build relationships in order to offer an exceptional level of service and meet the needs of their customers.
Our motto “it’s about the process” reinforces our view on how CRM should be approached within a business. We focus on what your business needs to achieve, and design a solution that optimises the way your business runs. We’re also honest in the way we operate – if our products are not going to work for you, we’ll tell you.
The main product that we deal with is the ACT! Customer and Contact Manager – a CRM that has been around for over 23 years and has over 2.7 million users. We are both resellers and developers for ACT! and have created a range of addon products that extend this products capabilities.
Our strength lies in our integration and development capabilities. We are the only company in the world that has developed live accounting integrations for MYOB, QuickBooks, Xero and MYOB EXO, and we are regularly contacted by ACT! consultants and end users from around the world to develop custom solutions.
As part of our philosophy to help businesses better manage the interactions with their customers and prospects we also recognise that social media is becoming an increasingly popular tool. With the widespread growth and adoption of applications such as Facebook, Twitter and LinkedIn for business purposes, CRM and social media have emerged as vital components of a successful business strategy. This has encouraged a new frontier in CRM: Social CRM.
In line with this new frontier we have partnered with Nimble, an online Social CRM tool which strongly integrates social media into day-to-day contact management. Like ACT!, Nimble is easy to use and affordable for SME’s.
If you would like more information about CRM in general or any of the products we build or support please feel free to contact us.